FAQ

Frequently Asked Questions

Ordering & Payment

What currency do you charge in?
All prices are shown and charged in EUR (€).

What payment methods do you accept?
We accept PayPal and major cards via PayPal checkout. All payments are processed securely — we never see or store your card details.

Will I get an invoice for my order?
Yes. Every order automatically generates an official, legally compliant e-invoice, which is emailed to you at the address you provide at checkout.

Can I change or cancel my order after placing it?
Contact us as soon as possible at hello@dropzy.store. Once an order has been sent to our fulfillment partner for processing, we may not be able to change or cancel it — see our Terms of Service for details.

Shipping & Delivery

Where do you ship from?
We work with a network of fulfillment partners, some located outside your country of residence. This lets us offer a wide product range at competitive prices, but it also means delivery can take longer than a typical local store.

Is shipping free?
Yes — shipping is free on orders over €100. Below that, shipping is calculated at checkout based on your destination and order weight, and shown before you pay.

How long will my order take to arrive?
Orders are processed within a few business days, then shipped. Delivery times vary by destination and are detailed in full in our Shipping Policy. You'll receive a tracking link by email as soon as your order ships.

Do you ship internationally?
Yes. Please note that international orders may be subject to customs duties or import taxes charged by your country on arrival — these aren't included in your order total and are the customer's responsibility.

I ordered multiple items but only received one — what happened?
Items in the same order may ship separately from different fulfillment locations and arrive on different days. This is normal, and you won't be charged extra for it. You'll get tracking info for each package.

My tracking hasn't updated — what should I do?
It can take a few business days for a new tracking number to show movement, especially for international shipments. If it still hasn't updated after that, email us at hello@dropzy.store and we'll look into it.

Returns & Refunds

What's your return policy?
You can request a return within 30 days of receiving your item, as long as it's unworn, unused, and in its original packaging. Full details are in our Refund Policy.

I'm an EU customer — do I have extra rights?
Yes. EU consumers have a legal 14-day cooling-off period to cancel an order for any reason, no justification needed, separate from our standard return policy.

My item arrived damaged or wrong — what now?
Email hello@dropzy.store within 30 days with your order number, a description of the issue, and photos/video. We'll verify with our fulfillment partner and arrange a replacement, store credit, or refund.

How long do refunds take?
Once approved, refunds are issued within 15 business days, plus your bank's own processing time. Because we verify claims with international fulfillment partners, this can take a little longer than a typical local refund.