Shipping policy

SHIPPING POLICY

This policy is part of, and should be read together with, our Terms of Service and Refund Policy.

PROCESSING TIME
Orders are typically processed and handed to our fulfillment partners within [1–3] business days of purchase. Processing time is separate from shipping/transit time (below). During sales, promotions, or holiday periods, processing may take longer — we'll note this at checkout or in your order confirmation if it applies.

Once your order ships, you'll receive a shipping confirmation email with tracking information.

ESTIMATED SHIPPING TIMES
We work with a network of fulfillment partners, some of which are located outside your country of residence. As a result, delivery times vary more than a typical local retailer, and estimates below are our best guidance, not a guarantee:

- United States: [7–30] business days
- Canada: [7–30] business days
- European Union: [7–30] business days
- Australia: [10–30] business days

These times begin after processing is complete, not from the order date, and exclude customs delays outside our control. Remote areas within any of the above regions may take longer than the stated range.

SHIPPING COSTS
[Flat rate of $X per order] / [Free shipping on orders over $X] / [Calculated at checkout based on destination and order weight]. Any shipping fees will be shown at checkout before you complete your purchase.

ORDER TRACKING
Once your order ships, we'll email you a tracking number. Please allow up to [2–5] business days after receiving your tracking number for it to update, as it can take time for the carrier to scan the package into their system, especially for international shipments. If your tracking hasn't updated after that window, contact us at hello@dropzy.store and we'll look into it with our fulfillment partner.

MULTIPLE ITEMS / SPLIT SHIPMENTS
If you order multiple items, they may ship separately from different fulfillment locations and arrive in separate packages, sometimes on different days. You will not be charged extra for split shipments, and you'll receive tracking information for each package. This is normal and does not indicate a problem with your order.

CUSTOMS, DUTIES AND IMPORT TAXES
International shipments may be subject to customs duties, import taxes, or brokerage fees imposed by your country's customs authority upon or after delivery. These charges are determined by your country and are not included in your order total or shipping cost. As the importer of record, you are responsible for any such charges. We're unable to predict the exact amount, as customs policies vary by country and change without notice.

ADDRESS ACCURACY
You're responsible for providing a complete and accurate shipping address at checkout. We are not liable for orders shipped to an incorrect or incomplete address provided by you. If a package is returned to our fulfillment partner due to an undeliverable address, we'll contact you to arrange reshipment; additional shipping costs may apply.

DELAYS OUTSIDE OUR CONTROL
We are not liable for delivery delays caused by circumstances outside our reasonable control, including but not limited to carrier delays, customs processing, extreme weather, and other events of force majeure. We'll do our best to keep you informed if we become aware of a significant delay affecting your order.

LOST, MISSING OR STOLEN PACKAGES
If tracking shows your package as delivered but you haven't received it, please check with neighbors and your local carrier/post office first, as packages are occasionally marked delivered slightly before arrival. If it's genuinely missing, or tracking shows no movement for an extended period, contact us at hello@dropzy.store within 30 days of the expected delivery date so we can investigate with the carrier and our fulfillment partner. As this involves verification with an overseas partner, resolution can take longer than a typical local claim — see our Refund Policy for expected timelines by region.

ORDER CHANGES AND CANCELLATIONS
Because orders are sent to our fulfillment partners for processing shortly after purchase, we may not be able to change or cancel your order once it has entered processing. Contact us as soon as possible at hello@dropzy.store if you need to make a change — we'll do our best to accommodate it if the order hasn't yet been submitted for fulfillment.

CONTACT
Questions about shipping? Email us at hello@dropzy.store with your order number and we'll help you out.